Resthome · Families · Belgium
Family communication.
Fewer calls, greater peace of mind.
Give relatives of your residents secure online access to daily information. Fewer phone calls, more peace of mind for everyone.
Book a demo See how it works
Key strengths
The observation
Families call regularly to get news of their loved one. With 60 residents and 1 to 2 calls per family per week, this represents15 to 20 hours per weekof phone time for your staff.
That time is taken away from direct care and essential administrative tasks.
The solution
An online portal lets relatives find day-to-day information themselves, 24/7:
- Daily and weekly menu
- History of meals served
- General information about the resident
Your team remains available for questions that need a personalized answer.
Two access levels
Public pages for everyone, a secure portal for authorized relatives.
Public pages
Accessible without login to every website visitor:
- Menu of the day
- Menu for a specific date
- Full weekly menu
- Printable version of the menus
Ideal to inform families who don't have an account yet.
Secure portal
Accessible with login credentials, restricted to authorized relatives:
- Meal history for their relative (30 days)
- Today's meal in detail
- Information about the serving location (dining room or bedroom)
- Percentage consumed and notes
Each family sees only the information about their own resident.
Security and confidentiality
Do families have access to medical data?
No. In compliance with GDPR and Belgian patient rights law, no detailed medical data (medications, conditions, nursing notes) is visible to families through the portal.
How are family accounts created?
The nursing home administration creates accounts and links them to the resident concerned. Each family member can only access the information of their own resident.
Are access events tracked?
Yes. Resthome's built-in GDPR audit system logs every access to sensitive data, including through the portal. Logs are immutable and kept for 7 years.
How much call time does the portal save?
By letting families look up day-to-day information themselves, 24/7, the portal greatly reduces phone calls — often 15 to 20 hours per week for a 60-resident facility.
Built for Belgian MR, MRS and CSJ.
Every Resthome module was designed in Belgium, for Belgian requirements. Not a generic adaptation — a precise answer to INAMI flows, AVIQ or COCOM audits, and the insurers via MyCareNet, WalCareNet and IrisCareNet.
Resthome is accredited by the National Intermutualist College for MDA and eAgreement Light — eFact accreditation in progress.
Hotline 9am–6pm, e-mail within 24 business hours, LPLG team based in Louvain-la-Neuve (Walloon Brabant).
7-year audit trail, 30-year medical-data retention, ward- and role-based access rights, full logging.
Odoo.sh in Europe or on-premise, encrypted at rest and in transit, backups verified monthly.
Bring families closer
to their loved one.
See the Resthome family communication portal in real-world conditions.
Book a demo