Absences and hospitalisations

When a resident is away (hospitalisation, holidays, family leave), this affects the INAMI allowance for the period and may trigger a notification to the mutuality. Resthome handles both automatically from the absence you record.

Record an absence

  1. Open the month’s billing period, or the resident’s file.

  2. Add an absence, specifying:

    • the resident;

    • the type (hospitalisation, holidays, etc.);

    • the departure date/time and the return date/time (or leave the return blank while the resident has not come back yet).

  3. Save.

You don’t need to click “Refresh”

Adding, modifying or deleting an absence automatically synchronises the billing of the resident concerned: the allowance is recomputed and, where applicable, the eHealth notification is prepared. See billing.

Effect on the allowance

The INAMI allowance (mutuality share) is computed on the presence days. An absence reduces this allowance for the days concerned.

The “noon rule”

The count of absence days follows a presence-at-noon rule (Brussels time): it is the presence at noon that determines whether the day counts. The dates and times of departure and return therefore matter — Resthome relies on them for an exact count.

The accommodation share (the room, paid by the resident) follows its own rules according to your agreement.

Notification to the mutuality (eHealth)

Some absences must be reported to the mutuality:

  • an absence of more than 72 hours, or any hospitalisation, prepares an Annex 11 (exit notification);

  • the resident’s return prepares an Annex 7 (readmission).

Resthome creates these notifications at the moment you record the absence and the return, with no extra handling. You only have to check and send them. See Agreements (eAgreement).

Cancel an absence

An absence entered by mistake? Delete it or set it back to draft: Resthome rolls it back cleanly — the allowance is recomputed as if the absence had never happened, and the prepared notifications are withdrawn as long as they have not been validated on the mutuality side.

Month already invoiced

If the month’s invoice is already posted for this resident, Resthome does not change that month automatically (protection against double invoicing). To correct it anyway: reset the invoice to draft (or create a credit note), then refresh. The other residents in the period are not affected.

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