Support and assistance¶
A problem or a question about Resthome? Here is how to get help, from the fastest to the most direct.
1. Search the documentation first¶
Most answers are already here:
The search at the top of the page (magnifying glass icon): type a keyword, a code (e.g. “931”, “MDA”), or an error message.
The topic guides: billing, eFact, insurability (MDA), agreements (eAgreement).
The troubleshooting pages resolve most common cases: eFact rejections, MDA errors, Agreement refused.
2. Open a ticket with LPLG support¶
If the documentation is not enough, contact our team:
Email: support@lplg.eu — each message automatically opens a tracking ticket.
The Support button at the bottom right of every page brings you here.
For a fast reply, please specify
The name of your facility.
What you were doing and the screen involved — a screenshot helps a lot.
The exact error message or the code (eFact, MDA, eAgreement…).
The billing period or the resident involved (internal reference).
Sensitive data (GDPR)
Avoid sending a NISS or complete medical data by email unless necessary. An anonymized screenshot is usually enough — hide the name and the national number.