How do I check a resident’s insurability (MDA)?

Create an MDA request (eHealth → Insurability → MDA Requests) with the resident, the pre-filled NISS and the period, then click Send (Sync): the response comes back immediately. Do it at the start of the month, before invoicing, to avoid eFact rejections.

How do I invoice a month from A to Z in Resthome?

Open the period, check the MDA, click Generate, Create invoices then post the resident share; then Generate eFact, send the mutuality share to the insurance organisations and get the responses. The resident share and the mutuality share progress in parallel on the same period.

What is anticipatory billing in Resthome?

For residents invoiced in advance, one month’s accommodation is invoiced the previous month, while the INAMI allowance and the supplements are invoiced in the month they are provided.

How do I add a supplement to a resident?

Open the resident’s supplement envelope, add a line (product/service, quantity, price), state whether the supplement is one-off or recurring, then Save. Adding it automatically updates the invoice of the resident concerned.

FAQ — Frequently Asked Questions¶

Q: How do I generate an eFact period?

Open the month’s period in Draft state, click Generate, leave Residents empty for all active residents, click Load MDA then Generate. The period moves to Generated: the Katz allowance, the INAMI share and the resident share are computed for each resident.

Q: How do I send an eFact period and follow the responses?

From the eFact Cockpit or the batches, click Send all: the batches go to the mutualities through eHealth. Then click Get responses; each batch moves Sent → Acknowledged → Accepted / Rejected, with Resthome reconciling the amounts automatically.

Q: Why is an eFact invoice rejected, and how do I fix it?

The rejection code and reason state the cause (insurability, allowance, dates). Fix it then resend; the Resends counter avoids duplicates and the Reintegration button lets you reintegrate lines into a new sending.

Q: What is an eFact batch per union?

Sendings are grouped by union of mutualities (100 National Alliance, 300 Solidaris, 500 National Union, 600 CAAMI, 900 HR Rail…), not per small individual mutuality. Resthome takes care of the grouping.

Q: How do I score a resident’s Katz?

From the resident file, open Katz, click New and score the 6 criteria (washing, dressing, transfer and mobility, toileting, continence, eating) from 1 to 4, then Confirm and Validate. The category and the allowance update automatically.

Q: How do I record an absence or a hospitalisation?

Open the month’s period (or the resident file) and add an absence, giving the type, the departure and return date/time, then Save. The resident’s billing synchronises automatically; the allowance is reduced for the absence days according to the noon rule.

Q: What happens when a resident departs or dies?

Close their stay, giving the exit date and the reason (departure, death, transfer). Resthome stops the billing on the right date, prepares the credit note for the accommodation invoiced in advance and notifies the exit to the mutuality.

This page gathers short answers to the most common questions. Each answer links to the documentation page that details it.

Getting started¶

How do I log in to Resthome?¶

Open your browser at the address provided by your institution, enter your email address and your password, then click Log in. If you forget it, use the “Reset password” link or ask your administrator. → Getting started

What are the Resthome applications?¶

Resthome is organised into applications reachable from the main menu (the grid icon): MR/MRS (residents, stays, billing, Katz, eHealth), Care (prescriptions, care plans, vital signs), Meals (menus, diets, family portal) and Configuration (rooms, rates, master data). Depending on your role, you only see the applications that concern you. → Getting started

What is the dashboard for?¶

The MR/MRS application dashboard gives an overview: the pending tasks (Katz to do, MDA to check, eFact batches…), clickable counters that open the relevant list directly, and the month’s important alerts. Click a counter (e.g. “Katz to do”) to open the list of items to handle. → Getting started

Where do I configure the rooms and rates?¶

In the Configuration application: create your rooms with their type (MR, MRS, single, double…) and equipment, define the INAMI rates (allowance per Katz category) and the accommodation rates, then the supplement types and the mutualities. Resthome also handles multiple companies in the same database, each with its own residents, rooms and billing kept separate. → Configuration

Residents & Katz¶

How do I create a resident?¶

Open MR/MRS → Residents, click New, fill in at least the name, the date of birth, the gender and the NISS if known, select the mutuality, then Save. Without a NISS, the MDA check and the eAgreement agreements cannot be sent, but you can create the resident and complete the NISS later. → Managing a resident

How do I start a stay?¶

Open a stay agreement (room, MR/MRS type, start date) — the stay is then in Draft. Confirm it (the room is reserved, complete the admission date/time), then click Start Stay: the stay moves to In Progress. → Managing a resident

What does starting a stay trigger automatically?¶

On start, Resthome adds the resident to the open billing periods, creates (for a resident invoiced in advance) the first accommodation invoice for the admission month, opens the month’s supplement envelope and creates the admission eAgreement (if the NISS is present). → Managing a resident

How do I score a resident’s Katz?¶

From the resident file, open Katz, click New and score the 6 criteria (washing, dressing, transfer and mobility, toileting, continence, eating) from 1 (independent) to 4 (totally dependent), then Confirm and Validate. Resthome computes the category in line with the regulation and updates the allowance automatically. → The Katz evaluation

What are the Katz categories?¶

O (independent), A (light dependency), B (moderate dependency), C (heavy dependency) and Cd / Cc (heavy dependency with disorientation / special cases). Under the AViQ rates, the allowance amount is the same for every category, including O; the category serves to declare the right profile to the mutuality. → The Katz evaluation

What happens as long as there is no validated Katz?¶

As long as no validated Katz exists, the resident is in category O by default, and a “Katz to do” reminder appears on the dashboard. Validate the Katz and send it through an eAgreement Light request to declare the right category to the mutuality. → The Katz evaluation

How do I record a Katz worsening?¶

If the resident’s condition deteriorates, enter a new evaluation with a worsening reason. Resthome then prepares the update of the care agreement (Annex 10): the reason is carried over automatically, and the clinician’s signature completes the document. → The Katz evaluation

How do I change a resident’s room or transfer them MR ↔ MRS?¶

On the stay, use the Change Room action (or Internal Transfer for a change of care type), give the new room / the new type and the date/time, then Validate. Resthome splits the billing on the right date, at the matching rate; this is not a new admission and the INAMI intervention (the allowance) stays continuous. → Room change and transfer

Insurability (MDA)¶

What is the MDA and what is it for?¶

The MDA checks that a resident’s insurability is in order and identifies their exact mutuality by querying MyCareNet / WalCareNet for you over a given period. It is the essential prerequisite for the eFact sending. → Insurability (MDA)

How do I check a resident’s MDA insurability?¶

Create an MDA request (menu eHealth → Insurability → MDA Requests) with the resident, the pre-filled NISS and the period (current month by default), then click Send (Sync): the sending is immediate and the response comes back at once. Then read the summary and the insurability periods. → Insurability (MDA)

How do I check several residents at once?¶

Launch the check in batch: select the residents (you can paste a column of names/NISS), the period, then send the whole batch. Use Immediate sending (Sync) for small volumes, or Grouped sending (Async) for large monthly batches — the response is then retrieved with Check responses (requires at least 2 residents). → Insurability (MDA)

When should the MDA be done?¶

Do the MDA at the start of the month, before generating the invoices: this avoids later eFact rejections due to a wrong mutuality or a loss of insurability. → Insurability (MDA)

What does “insured but not in order” mean?¶

If the beneficiary codes come back as zero (insured but unpaid contributions / problematic file), Resthome shows an alert: the resident is affiliated but not in order. This must be clarified with them or their mutuality before invoicing the OA. → Insurability (MDA)

What does Resthome update after a successful MDA?¶

The resident file is corrected automatically: the mutuality (OA) if it differs from the profile, the BIM status, the affiliation number, the identity if fields were missing, and the date of death if the OA reports it. For residents under a special scheme (INIG, CEE, Fedasil, foreign, private…), Resthome does not overwrite the profile’s mutuality. → Insurability (MDA)

What to do in case of an MDA error or no response?¶

For a “No response” answer from the platform, use Retry no-response; if it persists, Report to InterMut. For a rejection by the OA, use Contact the OA (the reason is shown); for a technical error, Report to InterMut. → Insurability (MDA)

What is reintegration (loss then return of insurability)?¶

Resthome compares with the previous check: if a resident goes from not insured to insured, a notification appears and the Reintegration action switches the lines that had been invoiced to the resident over to the OA. Conversely (insured → not insured), their allowance is excluded from the period’s OA billing and invoiced to the resident until it is restored. → Insurability (MDA)

Agreements (eAgreement)¶

What is the eAgreement?¶

When a resident is admitted, is absent, returns or leaves the institution, the mutuality must be informed electronically. Resthome automatically prepares the eHealth notification matching your action; most of the time, you have nothing extra to enter — just to check and, if needed, to send. → Agreements (eAgreement)

What is the difference between eAgreement and eAgreement Light?¶

The eAgreement is the care coverage agreement (linked to the Katz category and the allowance). The eAgreement Light groups the simpler notifications tied to the resident’s movements (admission, absence, departure, return) — these are the ones Resthome generates on its own as you go. → Agreements (eAgreement)

Which document is prepared depending on the action?¶

Start a stay → Admission agreement (Annex 7); record an absence / hospitalisation → exit notification (Annex 11); resident return → readmission (Annex 7); validated Katz worsening → update of the care agreement (Annex 10); end of stay / death → exit notification (Annex 11). → Agreements (eAgreement)

What are the statuses of an agreement, and what to do if rejected?¶

An agreement goes through Draft (prepared, not sent), Sent, Accepted and Rejected (with a reason). If rejected, Resthome shows the reason in plain language, in French and in Dutch, directly on the agreement — so you know what to fix (often NISS, mutuality or dates) before resending. → Agreements (eAgreement)

Can a movement be recorded without a NISS?¶

Without a NISS, the agreement cannot be transmitted. You can still record the movement (admission, absence…): Resthome notes it and invites you to complete the NISS as soon as possible. → Agreements (eAgreement)

Electronic invoicing (eFact)¶

What is the eFact?¶

The eFact is the electronic sending of the mutuality share (the INAMI allowance) to the insurance organisations (OA) through the eHealth / MyCareNet network. Resthome builds the files, transmits them and follows the responses — acknowledgements of receipt, settlements, acceptances and rejections. → Electronic invoicing (eFact)

What are the states of a billing period?¶

A period goes through four states, in order: Draft (created, nothing computed), Generated (allowances and shares computed, to be checked), Invoiced (invoices posted, the eFact can be built and sent) and Closed (finished and locked). → Electronic invoicing (eFact)

How do I generate an eFact period?¶

Open the month’s period in Draft state and click Generate; in the wizard, leave Residents empty for all active residents and click Load MDA, then Generate. The period moves to Generated: Resthome has computed, for each resident, the Katz allowance, the INAMI share and the resident share. → Electronic invoicing (eFact)

How do I check a period before invoicing?¶

At the top of the period, counters give the health state of the month (Supplements, Absences, Not invoiced, MDA, Katz to do) and Resthome flags anomalies in the discussion thread on the right. Handle each point (Done button once settled) before invoicing, and run Check MDA to verify insurability. → Electronic invoicing (eFact)

How do I generate the eFact batches?¶

Once the invoices are posted (period Invoiced), click Generate eFact: Resthome builds the batches — one electronic file per insurance organisation — then shows the eFact Batches list (OA, reference, month, deadline, status, invoiced/accepted/refused amounts, and code + reason in case of refusal). → Electronic invoicing (eFact)

What is a batch per union?¶

Sendings are grouped per union (the big OA families), not per small individual mutuality: 100 (National Alliance), 300 (Solidaris), 500 (National Union), 600 (CAAMI), 900 (HR Rail)… Resthome takes care of the grouping. → Electronic invoicing (eFact)

How do I send an eFact period and follow the responses?¶

Open eHealth → eFact → Cockpit (or the batches) and click Send all (or batch by batch); the sendings go to the mutualities through eHealth. Then click Get responses: each batch moves Sent → Acknowledged → Accepted / Rejected, with Resthome automatically reconciling the accepted/refused amounts. → Invoice a month, step by step · Electronic invoicing (eFact)

I receive an acknowledgement of receipt (931000) after sending, should I wait?¶

Yes. The 931000 only confirms that the insurance organisation received the batch and passed the first check — it is not the final result. There is nothing to resend: wait for the settlement (920900), which states what is accepted and paid (a few days). In the meantime, a 920098 (warnings, accepted anyway) or a 920099 (global rejection, to fix and resend) may arrive. → Electronic invoicing (eFact) · eFact rejections

Why is an eFact invoice rejected, and how do I fix it?¶

If a batch (or part of it) is rejected, the rejection code and reason tell you why (insurability, allowance, dates…). Fix the cause, then resend: the Resends counter keeps track of retransmissions to avoid duplicates, and the Reintegration button lets you, where applicable, reintegrate lines into a new sending. → Electronic invoicing (eFact)

What does “deadline exceeded” mean on a period card?¶

The sending deadline of this period has passed. Send without delay — beyond it, some insurance organisations may refuse the batch. → Electronic invoicing (eFact)

Billing & supplements¶

How do I invoice a month from A to Z?¶

Open the period (MR/MRS → Billing → Billing periods), Check the MDA, click Generate, Create invoices then Post the resident share, then Generate eFact and send the mutuality share to the OAs, finally Get the responses. Resthome runs in parallel the resident share (classic invoices) and the mutuality share (eFact) on the same period. → Invoice a month, step by step

What is anticipatory billing?¶

For residents invoiced in advance, one month’s accommodation is invoiced the previous month, while the allowance and the supplements are invoiced in the month they are provided. → Billing

What is the “Refresh” button for?¶

On a period, the Refresh action recomputes everything in one click (billing lines, supplements, draft invoices). Residents whose invoice is already posted are left untouched; since adding a supplement or an absence synchronises automatically, it is usually not necessary to click “Refresh”. → Billing

How do I add a supplement?¶

Open the resident’s supplement envelope (from their file or the period), add a line (product/service, quantity, price), state whether it is one-off (once) or recurring (every month), then Save. Adding, editing or removing it automatically updates the invoice of the resident concerned — no need to click “Refresh”. → The supplements

On the resident file (or their period), open the split tab, add the debtors and their percentage (the total must be 100%), then Save. On each monthly invoice, Resthome splits the resident share according to this key; only the resident share is split, not the INAMI allowance (which goes to the mutuality through the eFact). → Support debtors (split billing)

What happens when an invoice is already posted?¶

Once posted, a resident’s invoice is locked for that month (protection against double invoicing). To correct it, reset it to draft or make a credit note, then Refresh; the other residents are not affected. → Invoice a month, step by step

Absences & hospitalisations¶

How do I record an absence or a hospitalisation?¶

Open the month’s billing period (or the resident file) and add an absence, giving the resident, the type (hospitalisation, holidays…), the departure date/time and the return date/time (or leave the return empty as long as they have not come back), then Save. Adding, editing or deleting an absence automatically synchronises the billing of the resident concerned. → Absences and hospitalisations

What is the effect of an absence on the allowance?¶

The INAMI allowance is computed on the presence days; an absence reduces this allowance for the days concerned. The count follows the “noon rule” (Brussels time): it is the presence at noon that determines whether the day counts, hence the importance of the departure and return dates and times. → Absences and hospitalisations

Which absences must be reported to the mutuality?¶

An absence of more than 72 h, or any hospitalisation, prepares an Annex 11 (exit notification), and the return prepares an Annex 7 (readmission). Resthome creates these notifications the moment you record the absence and the return; you only have to check and send them. → Absences and hospitalisations

How do I cancel an absence entered by mistake?¶

Delete it or reset it to draft: Resthome cleanly rolls back — the allowance is recomputed as if the absence had not happened, and the prepared notifications are withdrawn as long as they have not been validated on the mutuality side. If the month is already posted, first reset the invoice to draft (or create a credit note) then refresh. → Absences and hospitalisations

Departure & death¶

What happens when a resident departs or dies?¶

Simply close their stay: open the file → the stay, give the exit date (and time) with the reason (departure, death, transfer…), then Validate. Resthome stops the billing on the right date, prepares the regularisation of what was invoiced in advance and notifies the exit to the mutuality. → Departure and death

Why is a credit note created on departure?¶

Since the accommodation is invoiced one month in advance, if the resident leaves during an already invoiced month, Resthome automatically prepares a credit note to refund the unoccupied period (you are notified of its creation). The INAMI allowance and the supplements, however, are invoiced in the month they are provided. → Departure and death

Can a stay closed by mistake be reopened?¶

Yes. If you closed a stay wrongly (or in the case of a death recorded by mistake), you can reopen it: Resthome restores the billing and cancels the regularisations as long as they are not final. If the month is already posted, the correction first goes through a reset to draft or a credit note, then a refresh. → Departure and death