Billing a month, step by step

This guide walks you from start to finish through a billing month: open the period, check insurability, generate the invoices, post them, then send the insurer’s share via eFact and track the responses. Follow it with Resthome open alongside: each step tells you where to click.

The idea in two parts

Each month is billed in two flows:

  • the resident’s share — accommodation, supplements and supplement agreements, care services, medication, adjusted for absences → standard invoices;

  • the insurer’s share (INAMI package) → eFact submission to the insurers.

Resthome runs them in parallel on a single period.

Step 1 — Open the month’s period

  1. Main menu → MR/MRS app.

  2. Billing → Billing periods.

  3. Open the month’s period, or create it with New period.

The period lists the residents concerned and its status at the top (Draft → Generated → Invoiced → Closed).

Step 2 — Check insurability (MDA)

Before billing the insurer, check that everyone is in order:

  1. On the period, click Check MDA (batch check).

  2. Wait for the responses; fix the flagged cases (wrong insurer, loss of insurability).

This is the step that avoids rejections later. Details: Insurability (MDA).

Step 3 — Generate the billing lines

  1. Click Generate.

  2. For each resident, Resthome computes: accommodation, package (on the days present), supplements and supplement agreements, care services, medication, and applies the absences.

Advance billing

Accommodation is billed one month in advance; the package and supplements for the month served. See Overview.

Step 4 — Create the invoices (resident’s share)

  1. Click Create invoices.

  2. The draft invoices for the resident’s share are generated.

  3. Check them, then Post them.

A posted invoice “freezes” the month

Once posted, a resident’s invoice is locked for that month (protection). To correct it: set it back to draft or issue a credit note, then Refresh. Other residents are not affected.

Step 5 — Generate the eFact (insurer’s share)

Once the invoices are posted:

  1. On the period, click Generate eFact.

  2. Resthome builds the eFact batches, grouped by union of insurers.

Step 6 — Send to the insurers

  1. Open eHealth → eFact → Cockpit (or the batches).

  2. Click Send all (or send batch by batch).

  3. The submissions go out to the insurers via the eHealth network.

Step 7 — Track the responses

  1. Click Fetch responses to bring back the acknowledgements and settlements.

  2. Each batch moves through Sent → Acknowledged → Accepted / Rejected.

  3. In case of a rejection, fix the cause (insurability, dates, amounts) and resend.

Details and advanced buttons: Electronic billing (eFact).

Process recap

        graph TD
  A[Open the period] --> B[Check MDA]
  B --> C[Generate]
  C --> D[Create invoices]
  D --> E[Post]
  E --> F[Generate eFact]
  F --> G[Send to insurers]
  G --> H[Fetch responses]
  H --> I{Accepted?}
  I -->|Yes| J[Done]
  I -->|Rejected| K[Correct and resend]
  K --> G

Going further