Prescriptions through the eHealthBox

Belgian physicians can send their prescriptions to the house’s eHealthBox, the secure mailbox of the eHealth platform. WideCare turns these messages into draft prescriptions, and asks the renewals through the same channel. This works automatically as soon as the house uses the eHealthBox and the medication circuit.

Reading the house’s eHealthBox

Nursing Care → eHealthBox opens the house’s mailbox, for whoever follows the pharmacy and the prescriptions. Each message received appears in the notifications of the box’s users; a message from a physician shows the prescription it became, or asks to renew.

A prescription received by eHealthBox

A message from a physician’s box — or from their practice’s — carrying a PDF or its photo becomes a draft prescription:

  • the PDF shows beside the form, and its lines are read a moment later, as the house reads its prescriptions (see the setting Read the lines off the PDF);

  • the resident is the one whose national number was sealed with the message; the discussion says how they were recognised, or why not;

  • the physician is the one whose INAMI number (or national number) the box belongs to;

  • the sender receives the read receipt when the draft is made.

A nurse then checks each line against the PDF and confirms, as for any prescription. A message that made no draft is left to the users of the box, with an activity eHealthBox message to read.

Asking for a renewal by eHealthBox

On a prescription in force, Ask for a Renewal asks the physician for the lines to renew:

  1. When the house knows the physician’s eHealthBox (their INAMI number on their record, and their published key), a window opens, sealed for that box, with the resident’s national number.

  2. Check To, the Subject and the Message. The subject travels unencrypted: keep health data out of it; by default it is only the prescription’s reference.

  3. Click Send by eHealthBox, or By E-mail Instead.

The physician’s answer, the new prescription attached, arrives as the next draft. A physician reached only by e-mail is asked by e-mail.

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