Regimes

Each authority that licenses serviced residences sets its own rules: an entry age, a price per month or per day, a cap on increases, a notice period, a register of calls. The regime holds those rules in one place, and the application applies them on every residence that runs under it.

Open Serviced Living → Configuration → Regimes.

The regime’s sheet

Next to its Code, its Country and its Authority, a regime groups its rules by theme. A value left at 0 means “no rule”.

Who and where

  • Minimum age — the age required on entry. A younger occupant shows a warning on the contract, without refusing it.

  • Minimum units / Maximum units — the size of a residence. Outside the range, the residence shows a warning.

  • Surface for one person (m²) / Surface for two people (m²) — the smallest unit. A smaller unit shows a warning on its record.

Price

  • Price basis — Per month or Per day. A new part of the price starts on this basis.

  • First month pro rata — the month of entry is billed by the day.

  • Month started is due — the last month is billed in full, whatever the day the unit is released.

  • Days due after a death — days billed after the death of the last occupant; 0 bills until the unit is released.

  • Services on a separate invoice — the optional services are invoiced apart from the rent.

Price increases

  • Increase above the index (% per year) — the largest increase per calendar year on top of the index.

  • Increase notice (days) — days between the notice and the new price.

  • Increase needs approval — a public body approves the increase beforehand.

  • Index step (%) — indexation applies in multiples of this step.

How these rules apply is described in Changing the price.

Deposit

Deposit and Deposit unit (Months of price or Days of price): the contract shows the expected deposit, and warns when the deposit received is higher.

Ending the contract

  • Notice unit (Months or Days), Notice from the resident, Notice from the manager;

  • Manager states the reason — a notice from the manager cannot be given without its reason;

  • Trial period (days) and Notice during the trial (days) — during the trial, the notice on either side is the shorter one;

  • Withdrawal period (days) — days to withdraw, from the day after the signature.

The contract shows Trial until and Withdrawal until when the regime has them. See Notice and release of a unit.

Keeping the file

  • House rules before signature — the contract cannot be signed before the date the house rules were handed over is filled in;

  • Call register required — a call cannot be closed without when it was answered and what came of it;

  • Residents’ council (months) — the longest gap between two councils;

  • File retention (years) — how long the file is kept after departure. The ended contract shows File kept until.

The texts the sheet was read from, and what is still to confirm with the authority.

A starting point, not a legal opinion

The regimes a country pack brings are read from the published texts. Check each value with your authority, and change it on the regime when your licence says otherwise.

Pieces of the file

Serviced Living → Configuration → Pieces of the file lists what a candidate hands in: identity document, medical certificate, inventory of the unit…

  • Required to sign — the contract cannot be signed until the piece is received.

  • Regimes — the regimes that ask for this piece; empty, all of them.

Every new contract starts its File tab with the pieces of its regime. See Contracts and occupants.

In Belgium

The Belgian pack brings the regimes of Wallonia, of Brussels (two authorities) and of Flanders, the usual pieces of a Belgian file and the health index. See Serviced residences in Belgium.

Going further