Calls and duty rota

Some regimes ask the residence to keep a register of calls for help: the day, the hour, the delay before an answer and what came of it. The Calls menu is that register, and the Duty rota says who answers.

A separate module

The Calls, Requests and Duty rota menus appear once the calls and requests module of the Serviced Living application is installed.

1. Plan the duty rota

In Serviced Living → Registers → Duty rota, add one line per shift: Residence, On duty, From, Until and a Note.

The residence form then shows On duty now. When the residence keeps a rota and nobody’s shift covers the present moment, it warns: Nobody is on duty right now.

2. Record a call

In Serviced Living → Calls, click New:

  • Resident, Residence and Unit;

  • Nature — Help, Health, Technical, Company, False alarm or Other;

  • Called at — now by default;

  • On duty — proposed from the duty rota.

3. Answer and close

  1. Click Answered now when someone answers. Answered at is filled in and the Delay (minutes) is worked out.

  2. Write the Follow-up: what was done, who was told.

  3. Click Close. The call becomes Closed; Reopen puts it back to Open.

When the regime keeps a register

When the regime ticks Call register required, a call cannot be closed without its answer time and its follow-up. The message names the calls still incomplete.

Reading the register

The list shows the calls with their nature, the person on duty, the answer time, the delay and the follow-up. The filters Open and Unanswered, the Date filter, and the groupings by Nature and On duty answer the usual questions of an inspection. The residence’s Open calls smart button opens the calls still open there.

Going further