Serviced residences

In a serviced residence, independent people rent a flat — a unit — and buy services around it: meals, help on call, cleaning on request. There is no bed to fill and no care allowance to claim: the residence signs a contract for each unit and sends an ordinary invoice every month.

The Serviced Living application follows that work, from the first unit to the day the unit is handed back.

The journey

graph LR
  A[Residence and units] --> B[Contract to sign]
  B -->|Sign| C[Signed]
  C -->|Move in| D[Running]
  D -->|Give notice| E[Under notice]
  D -->|Release the unit| F[Ended]
  E -->|Release the unit| F

  1. Set up the residence — choose the rules it runs under, then generate its units in one go. See Residences and units and Regimes.

  2. Write the contract — one contract per unit, with one or several occupants (a couple pays one rent). See Contracts and occupants.

  3. Sign, then move in — the signature checks the file; the move-in starts the contract.

  4. Bill every month — the contract’s price is billed in the month’s billing period, beside the other sectors of the house. See Billing a residence and Changing the price.

  5. Notice and release — the contract runs until the unit is handed back. See Notice and release of a unit.

Around the contract, the application also keeps the call register and the duty rota (Calls and duty rota), the service requests (Service requests), the complaints and the residents’ council (Complaints and council), and the meals taken at the residence (Meals in a residence). Whoever is on duty works from the phone: see The Residence tab of the care app.

The menus

Menu

What you find there

Residents

The people living in a unit. New opens a new contract.

Units

The flats of every residence, as a board by status.

Contracts

The contracts still running, to sign, under notice or to release.

Calls

The call register (when calls are installed).

Requests

The service requests to do (when calls are installed).

Registers

Duty rota, Complaints and Council.

Configuration

Residences, Regimes, Unit types and Pieces of the file.

Who sees what

Two roles give access to the application:

  • Serviced Living / User — keeps the contracts, the occupants, the calls and the requests.

  • Serviced Living / Manager — also sets up the residences, their units and their rules, and changes prices. The Configuration menu only shows to this role. A nursing home manager has it automatically.

In Belgium

The Belgian pack brings the regional regimes, the operating title of the residence, the health index and the Katz a residence may ask for at application. See Serviced residences in Belgium.

Going further