Moving between a serviced residence and the nursing home

When a resident of the residence needs a bed, or a nursing home resident is ready to live independently again, the move goes through the internal transfer the nursing home already uses: the record, the Katz, the family and the documents stay with the person. See Internal transfer (MR ↔ MRS) for the window itself.

From the residence to the nursing home

  1. Open the resident’s contract (Serviced Living → Contracts).

  2. In the Occupants tab, click Move to the rest home on their line.

  3. In the Internal Transfer window, choose the Destination type (MR or MRS), the New room — a bed, never a unit — the Transfer date and the Transfer time.

  4. If the Katz has changed, tick With Katz category change and choose or record the new assessment.

  5. Click Confirm transfer.

The window reminds what happens: From a unit to the rest home: a new admission, Annexe 7 with the Katz, no Annexe 11. The contract goes on until the unit is released.

The resident’s stay in the unit ends and their MR or MRS stay opens. On the contract, their line gets a Left on date; when they were the last occupant, the contract shows To release.

Release the unit afterwards

The unit stays billed until it is released. Once the flat is emptied and the keys are back, click Release the unit on the contract. Depending on the regime, the month started may still be due in full. See Notice and release of a unit.

From the nursing home to the residence

  1. Write a contract on the unit, with the resident as an occupant, and Sign it — see Contracts and occupants. The unit needs a signed contract.

  2. On the resident’s MR or MRS stay, click Internal Transfer.

  3. Choose RS as the Destination type, the unit as the New room, the Transfer date and the Transfer time.

  4. Click Confirm transfer.

The window reminds what happens: From the rest home to a unit: Annexe 11 for the departure, and nothing else goes to the insurer. The unit needs a signed contract. No Katz category change is asked. The contract becomes Running with the move-in.

Undoing a transfer

Cancelling the new stay reopens the previous one, and puts the resident back as a present occupant of their contract. When the unit has been released in the meantime, the cancellation is refused: the flat was handed back.

Going further