The Residence tab of the care app¶
Whoever is on duty in a residence works with the phone in hand. The Residence tab of the care app shows what is waiting and records each gesture in the call register and the service requests.
On the shift screen¶
The My shift screen shows a Residence card: the number of open calls and requests to do, or nothing waiting. Tap it to open the tab.
Calls¶
The Calls block lists the open calls, with the resident, the unit, the nature and the hour of the call.
Answered — records the answer now, and you as the person on duty if nobody was named.
Close — asks What came of it?; write what was done and who was told, then tap Close the call.
Take a new call¶
Tap New call.
Choose Who is calling? among the residents of the residence.
Choose What for? — the nature of the call.
Tap Write it down.
The call joins the register, open, at the hour it was taken.
Requests¶
The Requests block lists the requests to do, with what is asked, when, and who it is assigned to. Tap Done once the service is done: it is billed as from the back office — see Service requests.