The eHealthBox

The eHealthBox is the secure mailbox of the eHealth platform. Doctors, pharmacies, hospitals and nursing homes send each other encrypted messages through it, addressed by NIHII or company number. WideCare opens the home’s box in a familiar mail screen: you read, answer and write without going to the eHealth website.

Before you start

  • The home’s eHealth certificate is installed and its connection tested — see eHealth and eFact settings.

  • Your user belongs to the eHealthBox group: the head nurse and the eHealth manager have it by default.

Opening the mailbox

Open eHealth → eHealthBox → Mailbox. The screen has the usual folders:

  • Inbox — the messages received;

  • Sent Messages — what the home sent, with its receipts;

  • Drafts — the messages started and not sent;

  • Deleted — the messages removed from the other folders.

WideCare fetches new messages every 10 minutes. Each new message raises a notification in the Odoo bell of every user of the mailbox, so nobody has to watch the folder.

A banner warns you when the box is nearly full: delete the messages you no longer need, the platform refuses new ones beyond the limit.

Reading a message

Click a message to open it. Its attachments open or download from the message. From an open message you can:

  • Reply or Forward it;

  • Mark Unread to come back to it later;

  • Pin it to keep it at the top;

  • Delete it — it goes to Deleted.

The message shows the Resident it concerns, when the sender named one, and whether it is Encrypted end to end. Metadata shows the technical details the sender attached, when you need them.

Writing a message

  1. Click New Message.

  2. Add the recipients: type a box number (NIHII, national number, company number or eHealth number), or click Search the eHealth directory to look the caregiver or the institution up by name. You can add several recipients.

  3. Fill in the Subject and the text, and attach files if needed.

  4. Pick the Resident the message concerns, when it concerns one.

  5. Tick Encrypted for health data — only the recipients can open it — and Important for an urgent message. Choose the receipts you want back: Receipt: delivered, Receipt: listed, Receipt: read.

  6. Click Send.

From a message already sent, Send a Copy sends it again as it went, to the recipients you choose. If a recipient announced an absence, the message is delivered all the same and the Away line shows the dates.

A message the platform refuses stays with the reason, and its sender gets an activity to deal with it.

Receipts

On a sent message, the Receipts show, for each recipient, the moments you asked for: Delivered to the server, Listed (they opened their box) and Read (they opened the message). They come back with the next reading of the box; an empty one does not mean the message was lost.

Simulation mode

While the eHealth connection is in simulation, a banner says so on the mailbox: the messages shown are examples, nothing leaves for the platform. Switch to the real platform in the eHealth settings.

For the eHealth managers

Two more menus help when something looks wrong:

  • Read a Box (Scenarios) — reads one box by hand, at once: its state, its waiting messages and its receipts, as the eHealth acceptance tests ask;

  • All Messages and Recorded Exchanges — every message and every exchange with the platform, to trace a problem; Download the Report packs the exchanges for eHealth.

Key points to remember

  • eHealth → eHealthBox → Mailbox opens the home’s secure mailbox.

  • New messages arrive every 10 minutes and ring the Odoo bell.

  • Link a message to its Resident; tick Encrypted for health data.

  • The Receipts say when a message was delivered, listed and read.

Going further