Complaints and council¶
Regimes often ask a residence to keep a register of complaints and to hold a residents’ council at a set rhythm. Both live under Serviced Living → Registers, filed by residence.
Complaints¶
In Serviced Living → Registers → Complaints, click New:
Received on;
Filed by — Resident, Family, Representative, Visitor or Other — and Author;
Resident concerned — empty when the complaint concerns the house;
Residence;
Subject, Complaint and What was done;
Attachments.
When the author has been told what came of it, fill in Author told on, then click Close. Reopen puts the complaint back to Open.
The list opens on the open complaints; the residence’s Open complaints smart button opens them for one residence.
Council¶
In Serviced Living → Registers → Council, record each meeting:
Held on and Residence;
Present — the people who attended;
Opinions and decisions;
Written report — the signed report, as a file.
The residence’s Councils smart button lists its meetings.
The rhythm of the council
When the regime sets Residents’ council (months) and the residence has contracts, the residence warns No council held yet, or gives the date of the last council when the next one is overdue.